Terms and Conditions: ModernoMilano

These Terms and Conditions apply to every purchase made through modernomilano.com and to every use of this website. They consist of two parts. Part A contains the general terms and conditions of sale. Part B contains the terms of use of the website. In case of any conflict between Part A and Part B, Part A prevails.

Please read these Terms and Conditions carefully before placing an order. By placing an order or using this website, you agree to be bound by them.

PART A: GENERAL TERMS AND CONDITIONS OF SALE

Article 1: Definitions

In these terms and conditions, the following definitions apply:

Cooling-off Period: the period within which the consumer can exercise their right of withdrawal;
Consumer: a natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
Ongoing Contract: a distance contract concerning a series of products or services, with obligations spread over time;
Right of Withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person offering products or services remotely to consumers, in these terms ModernoMilano;
Distance Contract: a contract concluded between the entrepreneur and the consumer using remote communication techniques;
CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2: Identity of the Entrepreneur

Business Name: ModernoMilano
Chamber of Commerce (KvK) Number: 81346034
VAT Number: NL003553643B29
Customer Service Email: info@modernomilano.com
Customer Service Phone / WhatsApp: +31 85 505 5508
Business Address: Middengeestweg 4, 1861 VG Bergen (NH), The Netherlands

Article 3: Applicability

These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

Article 4: The Offer

Offers are non-binding. The entrepreneur reserves the right to modify offers.
The offer clearly specifies total costs, including shipping fees, customs duties, and any additional charges collected by the postal or courier service.

Article 5: The Agreement

The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

Article 6: Right of Withdrawal

Consumers have the right to withdraw from the contract within 30 days of receiving the product without providing a reason. This exceeds the statutory cooling-off period of 14 days.
Return shipping costs are borne by the consumer when exercising the right of withdrawal.

Article 7: Costs in Case of Withdrawal

The entrepreneur will reimburse payments within 14 days of the withdrawal, provided the product is returned in its original condition.

Article 8: Customs, Import Duties, and VAT Liability

8.1 All goods offered and sold through this website are shipped under the delivery term Delivered Duty Unpaid (DDU), as defined under the Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the destination country.

8.2 Such obligations include, but are not limited to:
(a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and other taxes or levies applicable at the point of entry;
(b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
(c) compliance with local laws, product regulations, restrictions, and required certifications in the country of delivery.

8.3 The seller (referred to as “the entrepreneur”) does not act as the importer of record for any order. Legal title and responsibility for the goods transfer to the customer upon shipment. The entrepreneur is not liable for any delays, seizures, refusals, or fines arising from the customer’s failure to comply with applicable import laws or settle required fees.

8.4 The entrepreneur provides the necessary commercial documentation for international shipment (including, where required, a pro forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or goods will meet specific regulatory or technical import requirements in the country of destination. The customer is solely responsible for verifying whether the ordered goods are permitted for import, restricted, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties as a result of the customer’s non-compliance with applicable import regulations.

8.6 It is strongly advised that customers contact their local customs authority or consult relevant import guidelines prior to placing an order, to avoid any unexpected charges, delays, or refusals at the border.

Article 9: CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

Article 10: Conformity and Warranty

The entrepreneur ensures that the products meet the agreement and legal requirements.
Complaints about defects must be reported in writing within 14 days.
Products must be returned in their original packaging and condition.

Article 11: Delivery

All products are shipped directly to the customer from our supplier in China.
Orders are delivered within 30 days unless otherwise agreed.
In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.
Orders are shipped under terms that make the customer the recipient and responsible party for any import-related processes.
The entrepreneur ensures that products are dispatched in compliance with international shipping regulations but bears no responsibility for delays or issues arising during customs clearance.
Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.

Article 12: Complaint Resolution

Complaints must be submitted in writing within 7 days of discovering the issue.
The entrepreneur will respond to complaints within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline.

Article 13: Disputes

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.

PART B: WEBSITE TERMS OF USE

This website is operated by ModernoMilano. Throughout the site, the terms “we”, “us” and “our” refer to ModernoMilano. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Section 1: Use of the Online Store

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

Vous ne devez pas utiliser nos produits à des fins illégales ou non autorisées ; de même, dans le cadre de l'utilisation du Service, vous ne devez enfreindre aucune loi en vigueur dans votre juridiction (y compris les lois sur le droit d'auteur).

Vous ne devez en aucun cas transmettre des vers, des virus ou tout autre code à caractère destructeur.

Tout manquement ou toute violation de l'une des présentes Conditions entraînera la résiliation immédiate de vos Services.

Section 2: General Conditions

Nous nous réservons le droit de refuser de fournir nos services à quiconque, pour quelque raison que ce soit et à tout moment.

Vous comprenez que vos données (à l'exception des informations relatives à votre carte bancaire) peuvent être transmises sans être cryptées et faire l'objet de transmissions sur différents réseaux. Les informations relatives à votre carte bancaire sont toujours cryptées lors de leur transfert.

Vous vous engagez à ne pas reproduire, dupliquer, copier, vendre, revendre ou exploiter quelque partie que ce soit du Service sans notre autorisation écrite expresse.

Section 3: Accuracy, Completeness and Timeliness of Information

Nous déclinons toute responsabilité si les informations mises à disposition sur ce site ne sont pas exactes, complètes ou à jour. Ces informations sont fournies à titre indicatif uniquement et ne doivent pas servir de seule base pour la prise de décisions.

Nous nous réservons le droit de modifier à tout moment le contenu de ce site.

Section 4: Modifications to the Service and Prices

Prices for our products are subject to change without notice. The price applicable to your order is the price shown at the moment you place the order.

We reserve the right at any time to modify or discontinue the Service without notice.

Section 5: Products

Certain products may be available exclusively online and in limited quantities.

Nous nous réservons le droit de limiter les ventes par personne, par région ou par juridiction.

Section 6: Accuracy of Billing and Account Information

Nous nous réservons le droit de refuser ou d'annuler toute commande.

Vous vous engagez à fournir des informations d'achat et de compte à jour, complètes et exactes.

For more details, please review our Return and Refund Policy.

Section 7: Optional Tools

We may provide access to third-party tools “as is” without warranties or conditions. Use of optional tools is entirely at your own risk.

Section 8: Third-Party Links

Les liens vers des sites tiers peuvent vous rediriger vers des sites web qui ne sont pas affiliés à ModernoMilano. Nous ne sommes pas responsables du contenu ni de l'exactitude de ces sites web.

Section 9: User Comments and Submissions

Vous acceptez que nous puissions utiliser sans restriction les commentaires que vous nous envoyez.

Vous vous engagez à ce que vos commentaires ne portent atteinte à aucun droit de tiers et ne contiennent aucun contenu illicite.

Section 10: Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11: Errors, Inaccuracies and Omissions

Nous nous réservons le droit de corriger toute erreur et d'annuler les commandes si certaines informations s'avèrent inexactes.

Section 12: Prohibited Uses

Il vous est interdit d'utiliser le site ou son contenu à des fins illégales, d'enfreindre la loi, de porter atteinte à des droits, de harceler, d'abuser, de télécharger du code malveillant ou de compromettre la sécurité du Service.

Section 13: Disclaimer of Warranties; Limitation of Liability

The website is provided “as is” and “as available” without warranties of any kind. ModernoMilano shall not be liable for any damages arising from your use of the website, to the extent permitted by law. Nothing in these Terms limits your statutory rights as a consumer.

Section 14: Indemnification

Vous vous engagez à indemniser et à dégager de toute responsabilité ModernoMilano et ses sociétés affiliées en cas de réclamation découlant d'un manquement de votre part aux présentes Conditions générales.